Effective Date: September 19, 2026
Svsvisionmall
20098 Cypress Ave, Council Bluffs, IA 51503, United States
Customer Service Hours
Monday – Friday, 9:00 AM – 6:00 PM Central Time (CT)
Phone: +1 712-326-4219
Email: info@svsvisionmall.com
Svsvisionmall is an independent online retailer based in Council Bluffs, Iowa. We are not affiliated with, endorsed by, or sponsored by any other eyewear brand, retailer, or manufacturer. We operate as a standalone business under our own name and bear full responsibility for the products we sell and the services we provide.
How to Reach Us
For order-related questions, please include your order number in your email so we can pull up your details and respond faster. For return requests, please review our Return & Refund Policy first — it explains the steps and what we need from you. For shipping questions, our Shipping Policy covers delivery timelines, tracking, and what to do if a package goes missing.
If you call outside our business hours, leave a message with your name, order number, and a brief description of the issue. We return calls within one business day. Emails received after 6:00 PM CT on weekdays will be answered on the next business day.